Right of Withdrawal

A. Right of Withdrawal Information

Right of withdrawal

Consumers have a statutory right of withdrawal. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither related to their commercial nor their independent professional activity.

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. In the case of a contract for several goods which you have ordered in one order but which are delivered separately, the period runs from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last item.

To exercise your right of withdrawal, you must inform us (Ceres Heilmittel GmbH, Schloss Türnich, 50169 Kerpen, Germany, Telephone: +49 2237 638 03-0, Email: shop@ceresheilmittel.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online via our withdrawal function at ceresheilmittel.de/de/widerruf. If you use this option, we will immediately send you a confirmation of receipt of such a withdrawal on a durable medium (e.g. by email).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

You must return the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion and premature expiry of the right of withdrawal

The right of withdrawal expires prematurely for contracts concerning:

●      the delivery of sealed goods which are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery;

●      the delivery of video recordings in a sealed package if the seal has been removed after delivery.

The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.

B. Withdrawal Form

If you wish to withdraw from the contract, please complete this form and send it back.

To

Ceres Heilmittel GmbH
Schloss Türnich
50169 Kerpen
Germany

Telephone: +49 2237 638 03-0
E-Mail: shop@ceresheilmittel.de

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

Ordered on (*) ____________ / received on (*) __________________

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.